Get answers to commonly asked questions about donating to EMN.

Thank you for your generosity in supporting our fight against Malaria. If you have questions about how to help, please contact us during business hours (Monday through Friday, 9 a.m. to 6 p.m. PST) by phone at (310) 230-5402 or via e-mail to teamemn@endmalarianow.org. If you call or e-mail outside of business hours, please leave a message and we will respond the next business day.

Is my credit card information secure?

The End Malaria Now campaign takes every precaution to protect our donors' information. When you submit sensitive information via the website, your information is protected both online and offline. We use the industry standard security protocol to communicate with your browser software, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Independent audits are also conducted on our practices to ensure the privacy, security and appropriate processing of your information on our site. In addition, we work to accurately process your contribution information.

Can I make a recurring credit card donation?

Recurring gifts are a wonderful way to support End Malaria Now's vital work. Please see our Make a Donation page, contact us at (310) 230-5402 or e-mail teamemn@endmalarianow.org and we will assist you.

My donation didn't go through. Why?

If you received an error message after completing your transaction, it is likely that the information provided, such as the credit card identification number, did not match exactly with what is on file at your bank. For further assistance, contact us at (310) 230-5402 or e-mail teamemn@endmalarianow.org.

I want to make a credit card gift but I don't like submitting the information over the Web.

Although donating online is a fast and secure way to make a gift, there are several alternatives available. You can print out the Downloadable Donation Form (See Donation Page), fill out all information and mail or fax to us at (310) 733-1730. Or, you can mail your check to us.

Can I make a donation in honor or memory of someone?

Yes. For more information about this process, please see our Honor and Memory Gifts page. The End Malaria Now Campaign will mail or e-mail an acknowledgment card to your designated recipient or recipients informing them of your donation (the amount of the gift is not included unless you specify for us to include).

I made a donation online (or a memorial/tribute gift) and now I have questions about it. Whom can I call?

Please call us at (310) 230-5402 or e-mail teamemn@endmalarianow.org.

When can I expect my receipt?

You can expect your receipt for your donation within one to three weeks from the date you send it in. If you make your gift online, your receipt will be e-mailed to you. If you are making a recurring donation through your credit card, your contribution will be charged automatically on the day and the frequency you have selected. You will receive an annual statement summarizing your gifts to EMN (either electronic or hard copy), and your credit card statements serve as additional records for your contributions.

I donated several weeks ago. Why haven't I received a receipt?

This is not normally the case, so please call us at (310) 230-5402 or e-mail teamemn@endmalarianow.org with as much information about your donation as possible. It's possible we had an incorrect address for you, so when you call or write, tell us your full name as it appeared on your donation, your address, the date you made the donation and the amount. It is also helpful if we know how you made the donation: check, credit card, online, etc. And please include your phone number or e-mail address so we can respond as quickly as possible.

I can't find my receipt. Can I have another one?

We can send you a copy of your receipt. Please call us at (310) 230-5402 or e-mail teamemn@endmalarianow.org with your full name as it appeared on your donation, your address, the date you made the donation and the amount. Please include a phone number or e-mail address so we can get in touch with you if we need to.

Does End Malaria Now sell, rent or trade donor information (e.g., name, mailing and e-mail addresses and phone numbers) to other agencies?

The privacy of our donors is very important to us and we do not share or sell this information. Please see our Privacy Policy for further information.